No.  Due to Security restrictions our Chauffeurs must park their vehicles in the allocated Car Parks nominated for your arrival Terminal.

For Coach collections we will organise a collection point in advance of your arrival and let you know.  For 8-12 seat mini coaches, the driver will meet you in the terminal building and escort you to the vehicle.

You MUST telephone our Offices on +44 1772 632020 to report the delay.  If you text or email, then a follow up telephone call must also be made.  Make sure you note the name of the Operator you spoke to and the time.  Failure to make contact verbally will mean that you will be charged for the failed collection or waiting time.

We must be alerted to any delays in your flight arrival within 90 minutes of the scheduled flight arrival time to avoid incurring waiting time charges (NW UK Airports only).  Our Chauffeur will check the Live flight Information Board prior to departing our Home base, but for clients with flights whose flight time is less than 90 minutes this will not be possible. The Client must telephone us to avoid charges.
If a delay is experienced on landing with Customs or Luggage reclaim, the client must telephone +44 (0)1772 632020 to alert the driver of the delay. 

Yes.  Some UK Airports also charge for passengers being dropped off at the Airport.  These charges are usually quoted to you at the time of your quote.  To avoid additional, unnecessary charges the Client must alert the UKCS/FEC Team of any subsequent delays.  This will enable us to prevent the Chauffeur entering the Airport Car Parks too early.

Keep us informed at all times of any delays.  Check your car reservation confirmation email when you receive it, are the flight number details and arrival times and day correct? Ensure we have your mobile telephone number and that you have it switched on.  We regularly have clients on Transatlantic flights whom accidently book their car for the day they depart the USA, not the day they arrive in the UK, so double check the info you have submitted.

Without these we are unable to text you the drivers details for your collection, or will be unable to make contact with you should any delays occur or we have trouble locating you.  A secondary contact number, which will be answered by someone whom is aware of your travel arrangements, should also be provided.

We operate Saloon, Estate and Minibus vehicles.  If you have extra luggage or items such as golf clubs, ski’s or similar bulky items you need to alert the UKCS/FEC Team at the time of booking and/or ensure you add this information into the “Booking Note” field in the on-line booking tool.

Please take a look at our Airport Information page for the meeting points of the North West UK Airports.  If arriving into London or another UK Airport then our Chauffeurs will always meet you in the arrivals lounge.  Please ensure that you have your mobile telephone switched on and that you have given us your contact details.

Yes.  Our drivers will stand at the meeting point, holding a UKCS/FEC sign with your name highlighted.  Should you fail to locate the driver you should telephone +44 (0)1772 632020

This depends on the distance involved and the amount of time that we are alerted to the diversion.  Should you suspect that this may happen, prior to your departure, then please make contact with UKCS/FEC to advise.  We will always endeavour to provide a vehicle, even if it is a local taxi, to ensure you are not left stranded.

No, all cash payments must be made in UK Stirling at the point of drop off.

No.  But we are happy to let the client fit the seat for their child and we are happy to store the seats ready for your return collection.